How long do orders take to process

This is for all Australian Rocketry orders to RCS/Aerotech, PML, LOC/Precision, Always Ready Rocketry, G-Wiz Partners, Cesaroni pro-X, Animal Motor Works, Altus Metrum

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Heath Loxton
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How long do orders take to process

Postby Heath Loxton » Fri Apr 14, 2017 3:08 pm

Hello Australian Rocketry;
I ordered and paid for an Altimeter 3, via your online rocket store, about 1 week ago.
I just checked my order status and it says "processing".
I would like to know how long it takes for orders to process on this website?
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kopius
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Re: How long do orders take to process

Postby kopius » Sat Apr 15, 2017 5:55 am

Our turn around is usually no longer than a couple of days, however we had a small back log due to the recent flooding followed by a short trip to the USA.

In saying that, your package has been sent, so any delays may be due to the Easter long weekend.


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Re: How long do orders take to process

Postby Heath Loxton » Sat Apr 15, 2017 1:10 pm

Thanks for your reply;

On that note, is there any tracking number so i can track my altimeter 3?
Pegasus water rockets - we are up and on our way in 2014!

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kopius
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Re: How long do orders take to process

Postby kopius » Sat Apr 15, 2017 9:08 pm

There will be, if you haven't received the email, I'll get the details and send them through shortly


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Re: How long do orders take to process

Postby Heath Loxton » Sat Apr 15, 2017 10:46 pm

No i did not receive the email with the Altimeter 3 order tracking number.

For your information, my email is: Heath.Loxton@gmail.com

cheers. :)
Pegasus water rockets - we are up and on our way in 2014!

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kopius
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Re: How long do orders take to process

Postby kopius » Sun Apr 16, 2017 9:24 am

The tracking number has been emailed to you.
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Rubinoz
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Re: How long do orders take to process

Postby Rubinoz » Tue May 09, 2017 7:49 am

Hey, we confirmed an order on 9 April, but haven't seen any developments yet.

Is this a result of the Qld floods? How can we get info on the progress of our order?

Thanks.

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kopius
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Re: How long do orders take to process

Postby kopius » Tue May 09, 2017 8:07 am

Rubinoz wrote:Hey, we confirmed an order on 9 April, but haven't seen any developments yet.

Is this a result of the Qld floods? How can we get info on the progress of our order?

Thanks.

Hi, please email info@ausrocketry.com.au with your name and order number to enquire. Delays are typically only due to out of stock product.


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Re: How long do orders take to process

Postby Rubinoz » Tue May 09, 2017 3:41 pm

Thanks - the email should be hitting your inbox about now.

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kopius
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Re: How long do orders take to process

Postby kopius » Tue May 09, 2017 8:40 pm

Email received and replied to. As suspected, it is for a motor that isn't in stock, however this was indicated when first ordered.
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Re: How long do orders take to process

Postby kopius » Sat May 13, 2017 11:43 am

Hi Rubinoz,

Glad we could sort out your order by exchanging the motors. It worked out well that you were even able to get an extra motor for the same price. I hope you enjoy the Flight Tag too.
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